PRIVACY POLICY

Effective Date: September 30, 2026

This Privacy Policy explains how personal data is collected, used, stored, shared, and deleted when you use the AskAsterra mobile application.

1. Data Controller

AskAsterra is operated by:

Vadym Averchenkov, individual

Product: AskAsterra

Privacy inquiries:

privacy@askasterra.online

Customer support:

support@askasterra.online

2. Availability of AskAsterra

AskAsterra is distributed as a mobile application through:

• Apple App Store for iOS;
• Google Play for Android.

Use of the App Store and Google Play is also subject to the respective terms, policies, and privacy practices of Apple and Google.

3. Age Requirement

AskAsterra is intended only for users who are 18 years of age or older.

We do not knowingly design the Service for children or intentionally collect personal data from individuals under the age of 18.

If we become aware that an account belongs to a person under the age of 18, access may be restricted and associated personal data may be deleted as required or permitted by applicable law.

4. Information We May Collect

Depending on the features you use, AskAsterra may process the following categories of information.

4.1. Account Information

We may process:

• internal AskAsterra User ID;
• email address;
• name or display name;
• identifier provided by a supported authentication provider;
• selected avatar;
• language;
• account settings;
• application settings;
• account creation date;
• subscription status.

The exact information collected depends on the authentication method used.

5. Information You Provide

We may process information that you voluntarily provide while using AskAsterra, including:

• AI chat messages;
• questions and prompts;
• conversation history;
• Tarot reading data;
• selected or generated Tarot cards;
• saved readings;
• test results;
• learning progress;
• completed lessons and courses;
• achievements;
• saved or favorite content;
• profile settings;
• customer support communications.

For astrology-related features, you may also voluntarily provide:

• date of birth;
• time of birth;
• place of birth;
• other information required for a particular astrology feature.

You should not provide information that is unnecessary for use of the Service, including passwords, complete payment card details, government identification documents, or similar highly confidential information.

6. Sensitive Information in User Requests

Users may voluntarily include information in AI conversations relating to:

• health;
• personal relationships;
• religion;
• beliefs;
• sexual life;
• family circumstances;
• financial circumstances;
• other sensitive personal matters.

AskAsterra does not require this information to create an account.

If you voluntarily include sensitive information in a request, it may be processed only to the extent necessary to provide the requested functionality, subject to applicable law.

You should avoid providing identifiable personal or sensitive information about other individuals unless you have a lawful basis to do so.

7. Technical Information

When you use AskAsterra, certain technical information may be processed automatically, including:

• IP address;
• device type;
• device model;
• operating system;
• application version;
• device language;
• time zone;
• country or region information provided by the platform;
• application or installation identifiers;
• session timestamps;
• error logs;
• crash data;
• performance information;
• technical events;
• interactions with application features.

This information may be used to operate the Service, maintain security, diagnose technical issues, prevent abuse, and improve application performance.

8. Purchases and Payments

All purchases of digital products, subscriptions, and credits within AskAsterra are processed through:

• Apple In-App Purchase;
• Google Play Billing.

Apple and Google process payment card information and primary payment credentials.

AskAsterra generally does not receive or store:

• full payment card numbers;
• CVV codes;
• complete payment credentials.

AskAsterra may receive information from Apple or Google such as:

• transaction identifier;
• product identifier;
• transaction date;
• transaction status;
• subscription status;
• renewal date;
• expiration date;
• cancellation information;
• refund information;
• chargeback information;
• currency and transaction value;
• technical information necessary to verify purchases.

This information is used to provide purchased products, subscriptions, credits, restore purchases, prevent fraud, and maintain accurate account balances.

9. Asterra Credits

AskAsterra uses an internal virtual unit called Asterra Credits.

To operate the credit system, we may store:

• current credit balance;
• credit category;
• source of credits;
• credit allocation history;
• credit spending history;
• transaction dates;
• purchase-related information;
• bonus-related information;
• achievement rewards;
• referral rewards;
• subscription credit allowance information.

Credit information is associated with your AskAsterra account and is necessary to provide the Service.

10. Advertising

Certain content or functionality within AskAsterra may be made available in exchange for voluntarily viewing an advertisement.

Advertising providers may process information such as:

• technical device information;
• advertising identifiers;
• IP address;
• advertisement impressions;
• interactions with advertisements;
• completion of rewarded advertisements.

Personalized advertising or cross-app tracking will only be used where permitted by applicable law and where any required consent or platform permission has been obtained.

On iOS, tracking permission may be requested through Apple's App Tracking Transparency framework where required.

Refusing tracking permission does not remove access to the core functionality of AskAsterra, although availability or personalization of certain advertising features may be affected.

11. Artificial Intelligence

Certain AskAsterra features use artificial intelligence technologies.

To generate an AI response, your request and a limited amount of context necessary to process that request may be transmitted to a third-party AI service provider.

Only information reasonably necessary to provide the requested functionality is transmitted.

Where required by applicable law or platform rules, AskAsterra will provide appropriate notice and obtain consent before personal data is transferred to a third-party AI provider.

You should not send AI features:

• passwords;
• payment card information;
• government identification numbers;
• confidential information belonging to another person;
• information that is not necessary for your request.

AI-generated responses may be stored as part of your conversation history if that functionality is enabled.

12. How We Use Information

Personal data may be used to:

• create and maintain accounts;
• authenticate users;
• provide AskAsterra functionality;
• save preferences and settings;
• maintain conversation history;
• process AI requests;
• provide Tarot readings;
• provide astrology functionality;
• maintain learning progress;
• operate courses and tests;
• manage achievements;
• allocate and deduct credits;
• manage subscriptions;
• verify purchases;
• restore purchases;
• provide rewarded advertising;
• allocate advertising rewards;
• operate referral functionality;
• provide customer support;
• diagnose technical issues;
• prevent fraud;
• detect abuse;
• protect infrastructure and users;
• comply with legal obligations;
• improve the performance and reliability of AskAsterra.

13. Legal Bases for Processing

Depending on the circumstances and applicable law, personal data may be processed on one or more of the following grounds.

Performance of a Contract

Processing may be necessary to provide AskAsterra and fulfill our obligations to you, including:

• maintaining your account;
• providing requested features;
• maintaining credit balances;
• processing subscriptions;
• fulfilling user requests.

Consent

Consent may be relied upon for certain activities, including where required:

• analytics;
• advertising tracking;
• personalized advertising;
• transfer of personal data to certain third-party AI providers;
• other processing activities requiring consent.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

Legitimate Interests

Where permitted by applicable law, limited data may be processed for legitimate interests including:

• protecting the Service;
• preventing fraud;
• preventing abuse;
• maintaining infrastructure security;
• diagnosing errors;
• maintaining stable application performance.

Legal Obligations

Information may also be processed, retained, or disclosed where necessary to comply with applicable legal obligations.

14. Sharing of Information

AskAsterra does not sell personal data.

Information may be shared, to the extent reasonably necessary, with categories of recipients including:

• Apple;
• Google;
• AI service providers;
• cloud infrastructure providers;
• hosting providers;
• database providers;
• error monitoring services;
• analytics providers;
• advertising networks;
• email and customer support providers;
• contractors processing information on behalf of AskAsterra;
• competent authorities where disclosure is legally required.

Recipients receive only the information reasonably necessary for the applicable purpose.

15. Third-Party SDKs

AskAsterra may use third-party software development kits, APIs, and technical libraries.

Such technologies may process information required to provide:

• authentication;
• payments;
• analytics;
• crash reporting;
• advertising;
• AI functionality;
• infrastructure services;
• other application features.

The information practices of integrated third-party services are taken into account when determining how data is handled within AskAsterra.

16. International Data Transfers

AskAsterra may use service providers located in different countries.

As a result, information may be processed outside the country in which you reside.

Where required by applicable law, appropriate safeguards or lawful transfer mechanisms will be used for international transfers of personal data.

17. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it is processed.

Account information may generally be retained for as long as the account remains active.

Purchase and transaction records may be retained for longer where necessary for:

• accounting;
• taxation;
• fraud prevention;
• dispute resolution;
• chargebacks;
• legal claims;
• compliance with legal obligations.

Technical logs may be retained for a limited period necessary for security, diagnostics, and application operation.

Deleted information may remain temporarily in backup systems until those backups are overwritten according to normal technical processes.

18. Account Deletion

You may request deletion of your AskAsterra account.

Account deletion is available through the mobile application.

An external method for requesting account deletion may also be provided where required by the applicable application marketplace or law.

Upon deletion, associated personal data will be deleted or anonymized unless retention of specific information is required or otherwise permitted by applicable law.

Deletion of your account may permanently remove:

• conversation history;
• progress;
• settings;
• achievements;
• saved content;
• monthly subscription credits;
• purchased credits;
• bonus credits.

Deleting your AskAsterra account does not necessarily cancel an active Apple or Google subscription.

Subscriptions must be managed separately through the applicable Apple or Google account.

19. Refunds, Reversals, and Chargebacks

If Apple or Google cancels or reverses a transaction, grants a refund, or notifies AskAsterra of a chargeback, AskAsterra may:

• reverse credits associated with that transaction;
• revoke subscription benefits;
• adjust the account balance;
• restrict paid functionality where there is evidence of abuse.

Relevant transaction information may be retained where necessary for fraud prevention, accounting, dispute resolution, or legal compliance.

20. Your Rights

Depending on applicable law, you may have rights including the right to:

• obtain information about processing of your personal data;
• access your personal data;
• obtain a copy of your personal data;
• correct inaccurate information;
• request deletion;
• restrict certain processing;
• object to certain processing;
• withdraw consent;
• request data portability;
• lodge a complaint with a competent data protection authority.

Requests may be submitted to:

privacy@askasterra.online

We may take reasonable steps to verify that a request is made by the owner of the relevant account.

21. Security

We use reasonable technical and organizational measures designed to protect information, which may include:

• encrypted communications;
• access controls;
• server-side authentication;
• restricted administrative access;
• logging and monitoring;
• backups;
• protection of credentials and API keys;
• restrictions on contractor access.

No information system can guarantee absolute security.

22. Information Stored on Your Device

AskAsterra may use local or secure device storage for:

• authentication;
• session information;
• preferences;
• cache;
• technical parameters;
• improving application performance.

Deleting the application from your device does not necessarily delete your AskAsterra account or information stored on AskAsterra servers.

To delete your account, use the account deletion functionality provided by the Service.

23. Information About Other Individuals

You must not provide personal or confidential information belonging to another individual unless you have a lawful basis to do so.

AskAsterra may restrict processing or remove information where retaining it creates a significant legal, privacy, or security risk.

24. Changes to This Privacy Policy

We may update this Privacy Policy as AskAsterra, applicable law, service providers, AI technologies, advertising technologies, or data practices change.

The current effective date will appear at the top of this Policy.

Where changes materially affect your rights or the way personal data is processed, we may provide additional notice within the application.

Where applicable law requires new consent, such consent will be requested separately.

25. Contact

Operator: Vadym Averchenkov, individual Product: AskAsterra

Privacy inquiries:

privacy@askasterra.online

Customer support:

support@askasterra.online