TERMS OF USE

Effective Date: September 30, 2026

These Terms of Use govern your access to and use of the AskAsterra mobile application.

By creating an account, accessing AskAsterra, using its features, or purchasing a paid product, you acknowledge that you have read and agree to these Terms of Use and the AskAsterra Privacy Policy.

1. Operator

AskAsterra is operated by:

Vadym Averchenkov, individual

Product:

AskAsterra

AskAsterra is distributed through:

• Apple App Store;
• Google Play.

2. Age Requirement

AskAsterra may only be used by individuals who are 18 years of age or older.

By creating an account or using the Service, you confirm that you meet this age requirement and have the legal capacity required to accept these Terms.

3. Nature of the Service

AskAsterra is a digital informational, educational, self-reflection, and entertainment service that may include:

• Tarot;
• Tarot readings;
• astrology;
• AI chat;
• forecasts and interpretations;
• educational materials;
• courses;
• tests;
• achievements;
• personalized content;
• other related functionality.

4. Tarot, Astrology, and Predictions

Tarot readings, astrology materials, forecasts, interpretations, and similar content are based on symbolic, esoteric, interpretive, algorithmic, or artificial intelligence systems.

AskAsterra does not guarantee:

• that any predicted event will occur;
• the accuracy of any forecast;
• the factual correctness of any interpretation;
• any particular personal, financial, professional, or other outcome.

The Service is intended for entertainment, education, personal reflection, and informational purposes.

You remain solely responsible for your decisions and actions.

5. No Professional Advice

AskAsterra is not a substitute for professional services provided by qualified:

• physicians;
• psychologists or psychotherapists;
• lawyers;
• financial advisers;
• investment advisers;
• emergency or crisis services.

Content provided by AskAsterra should not be used as the sole basis for medical, legal, financial, investment, safety-related, or other important decisions.

If professional or emergency assistance is required, you should contact an appropriately qualified professional or the relevant emergency service.

6. Artificial Intelligence

Some AskAsterra content may be generated fully or partially using artificial intelligence.

AI systems may:

• misunderstand a request;
• provide incomplete information;
• make factual errors;
• generate inaccurate statements;
• produce inconsistent responses;
• provide different answers to similar questions.

An AI-generated response is not necessarily reviewed by a human.

You are responsible for evaluating information generated by AI before relying on it.

7. User Accounts

Certain AskAsterra functionality may require an account.

You are responsible for:

• providing accurate account information;
• maintaining control over your device and authentication credentials;
• protecting your account from unauthorized access;
• notifying support if unauthorized access is suspected.

You may not create or control multiple accounts for the purpose of:

• circumventing restrictions;
• repeatedly claiming promotional rewards;
• manipulating referral systems;
• exploiting advertising rewards;
• abusing trial or subscription benefits;
• otherwise manipulating AskAsterra systems.

8. Free and Paid Services

AskAsterra may provide:

• free functionality;
• paid subscriptions;
• separately purchased credit packages;
• advertising-supported access to certain content or functionality.

The specific features, limits, benefits, and restrictions associated with each offering are displayed within the application.

Paid subscriptions may include benefits such as:

• increased usage limits;
• access to additional functionality;
• expanded content;
• reduced restrictions;
• other subscriber benefits;
• a recurring monthly allocation of credits.

9. Prices and Currency

AskAsterra products may be configured with reference prices in United States dollars (USD).

However, the actual purchase price, billing currency, taxes, and other payment conditions are determined and displayed by Apple App Store or Google Play based on the user's storefront, country, region, and applicable requirements.

The price displayed by Apple or Google immediately before purchase confirmation is the final price applicable to the transaction.

10. Subscriptions

Paid subscriptions may automatically renew unless otherwise stated at the time of purchase.

Recurring subscriptions are processed and managed by Apple or Google.

Unless canceled, the subscription may automatically renew for an additional billing period in accordance with the applicable marketplace terms.

Subscription management and cancellation are performed through the user's:

• Apple account; or
• Google account.

Deleting AskAsterra from your device does not cancel an active subscription.

Deleting your AskAsterra account also does not necessarily cancel an Apple or Google subscription.

11. Monthly Subscription Credits

Certain subscription plans may include an allocation of monthly credits.

Monthly credits:

• are allocated at the beginning of an eligible paid subscription period;
• may be refreshed when the subscription successfully renews;
• form part of the benefits of the applicable subscription;
• are valid for the relevant billing period.

Unless explicitly stated otherwise within the application, unused monthly credits do not roll over into the next billing period.

Upon successful renewal, the previous monthly credit allowance expires and the allowance for the new billing period is applied.

Monthly credits:

• are not separately purchased credits;
• do not represent money;
• cannot be redeemed for cash;
• do not entitle the user to compensation for unused amounts.

12. Persistent Credits

Separate from monthly subscription credits, an account may contain persistent credits.

Persistent credits may include:

• separately purchased credits;
• bonus credits;
• achievement rewards;
• referral rewards;
• promotional credits;
• other credits explicitly designated as persistent.

Persistent credits carry over from month to month and remain associated with the account until:

• they are used;
• the account is deleted;
• they are reversed due to a refund, chargeback, fraud, or erroneous allocation;
• another condition expressly described in these Terms applies.

Cancellation or expiration of a subscription does not by itself remove unused persistent credits.

13. Order of Credit Usage

When an AskAsterra feature requires credits, credits are normally consumed in the following order:

1. Available monthly subscription credits.

After monthly credits have been exhausted:

2. Available persistent credits.

This allocation method is applied automatically.

14. Purchasing Credits

Additional credit packages may be purchased through Apple App Store or Google Play.

Purchased credits are digital consumable items.

After a transaction has been successfully verified, the applicable amount of credits is added to the user's AskAsterra account.

Asterra Credits:

• are not money;
• are not electronic money;
• are not cryptocurrency;
• are not financial instruments;
• do not earn interest;
• cannot be withdrawn as cash;
• cannot be exchanged for cash;
• cannot be sold;
• cannot be transferred to another account unless AskAsterra expressly provides such functionality.

15. Refunds for Purchased Credits

Purchases of credits are generally considered final once the applicable digital product has been successfully delivered to the account.

AskAsterra generally does not provide refunds for purchased credits.

Exceptions may apply where:

• a refund is required by applicable law;
• Apple grants a refund;
• Google grants a refund;
• AskAsterra voluntarily approves a refund in exceptional circumstances.

Nothing in these Terms limits mandatory consumer rights that cannot lawfully be excluded.

16. Apple and Google Refunds

Apple and Google maintain their own policies and procedures for handling certain refund requests.

AskAsterra does not control whether Apple or Google approves or rejects a request submitted through their systems.

If Apple or Google refunds or reverses a transaction, AskAsterra may revoke or adjust benefits associated with that transaction, including:

• credits;
• subscription benefits;
• access to paid digital content;
• other benefits provided as a result of the transaction.

If associated credits have already been spent, AskAsterra may adjust the remaining account balance or take reasonable measures to prevent abuse of refund systems.

17. Chargebacks and Fraudulent Transactions

If a payment is:

• disputed;
• reversed;
• refunded;
• reported as unauthorized;
• associated with suspected fraud;

AskAsterra may:

• reverse related credits;
• adjust the credit balance;
• revoke associated benefits;
• restrict paid functionality;
• temporarily restrict an account while the transaction is reviewed;
• terminate an account in cases of confirmed or repeated abuse.

18. Subscription Cancellation

You may cancel automatic subscription renewal through Apple App Store or Google Play.

Unless the applicable marketplace states otherwise, cancellation stops future renewals but does not immediately terminate access for a billing period that has already been paid.

When the paid subscription period ends:

• subscription-only benefits may end;
• a new monthly credit allowance will not be issued;
• unused monthly subscription credits expire;
• persistent credits remain available.

19. Failed Subscription Renewal

If Apple or Google cannot successfully renew a subscription:

• a new monthly credit allowance will not be issued until a new eligible paid period begins;
• subscription functionality may be restricted;
• any applicable grace period or billing recovery process provided by Apple or Google may apply.

Persistent credits remain associated with the account.

20. Subscription Plan Changes

Upgrades, downgrades, billing changes, and transitions between subscription plans are processed subject to Apple or Google rules.

The marketplace may determine:

• when the change becomes effective;
• whether any prorating applies;
• the start of the new billing period;
• the amount charged.

Applicable terms are displayed through the corresponding marketplace before confirmation.

21. Changes to Prices

AskAsterra may change prices for:

• future subscription purchases;
• future subscription renewals where permitted by the marketplace;
• credit packages;
• newly introduced products or services.

Changes are implemented through Apple or Google mechanisms and are subject to marketplace rules and applicable law.

22. Changes to Credit Costs

The number of credits required to access a particular AskAsterra function may change over time.

The current credit cost is displayed before the relevant paid action is performed where appropriate.

Purchasing credits does not guarantee that a particular AskAsterra feature will always require the same number of credits.

Changes do not retroactively alter already completed transactions.

23. Rewarded Advertising

AskAsterra may allow you to voluntarily view advertisements in exchange for:

• credits;
• an additional attempt;
• access to certain content;
• temporary access to functionality;
• another reward identified within the application.

Participation in rewarded advertising is voluntary.

The reward is issued only after the advertising provider or AskAsterra successfully confirms completion of the applicable rewarded advertising event.

24. Advertising Availability

AskAsterra does not guarantee that rewarded advertisements will always be available.

Availability may depend on:

• country or region;
• device;
• operating system;
• advertising provider;
• advertising inventory;
• time;
• account status;
• usage limits;
• technical circumstances.

The absence of an available advertisement does not entitle the user to monetary or credit compensation.

25. Advertising Reward Limits

AskAsterra may impose reasonable restrictions on rewarded advertising, including:

• daily limits;
• minimum intervals between rewards;
• restrictions based on subscription plan;
• reward limits;
• geographic restrictions;
• technical anti-fraud limits.

Attempting to artificially generate advertising events, automate advertising interactions, or circumvent applicable limits is prohibited.

26. Bonuses and Achievements

AskAsterra may award credits or other digital benefits for:

• achievements;
• activity;
• special events;
• promotions;
• other features.

Bonus items:

• have no cash value;
• cannot be withdrawn;
• cannot be exchanged for money.

27. Referral Program

AskAsterra may provide referral rewards for inviting eligible new users.

Prohibited conduct includes:

• referring your own additional accounts;
• automated account creation;
• fake registrations;
• use of bots;
• purchased or fabricated referrals;
• other manipulation of the referral system.

AskAsterra may reverse rewards obtained through abuse or manipulation.

28. Incorrect Credit Allocations

A technical error does not create an unconditional right to credits or benefits allocated by mistake.

Where an obvious technical, billing, or system error occurs, AskAsterra may correct the account balance or benefit status to reflect the amount that should have been allocated.

This provision does not permit arbitrary removal of legitimately obtained credits.

29. Account and Credit Balance

Credits are associated with an AskAsterra account rather than a particular physical device.

Where supported authentication methods are used, balances may remain available after reinstalling AskAsterra or changing devices.

You are responsible for signing into the correct account.

30. Account Deletion

You may delete your AskAsterra account using the account deletion functionality provided by the Service.

Account deletion may permanently remove:

• conversation history;
• saved data;
• learning progress;
• achievements;
• monthly subscription credits;
• persistent credits;
• bonus credits;
• account settings.

Unused credits are generally not redeemable for cash upon voluntary account deletion unless otherwise required by applicable law.

You are responsible for separately managing or canceling any active subscription through Apple or Google.

31. User Content

You retain your rights to content that you own and submit to AskAsterra.

You grant AskAsterra a limited right to technically process such content only to the extent reasonably necessary to:

• process your request;
• provide AI functionality;
• store conversation history;
• display your information to you;
• provide Service functionality;
• maintain security;
• comply with applicable law.

32. Prohibited Content and Activities

You may not use AskAsterra to:

• engage in unlawful activities;
• violate the rights of another person;
• distribute malicious software;
• commit fraud;
• obtain unauthorized access to systems or accounts;
• exploit security vulnerabilities;
• circumvent payment mechanisms;
• manipulate credit balances;
• abuse advertising systems;
• interfere with normal operation of the Service.

33. Intellectual Property

Unless otherwise stated, intellectual property rights in original AskAsterra materials and technology, including:

• software;
• source code;
• design;
• application structure;
• user interface;
• graphics;
• original images;
• educational courses;
• educational materials;
• text;
• databases;
• branding;

belong to the Operator or are used under an appropriate license or other lawful basis.

Purchasing a subscription or credits does not transfer ownership of AskAsterra intellectual property to the user.

34. Restrictions on Use of AskAsterra Materials

Without authorization, you may not:

• systematically copy AskAsterra content;
• resell AskAsterra materials;
• republish paid courses;
• extract databases;
• use automated tools to mass-extract content;
• circumvent access controls;
• create commercial copies of AskAsterra educational materials or functionality.

Personal use of content through the normal functionality of AskAsterra is permitted.

35. Account Restrictions and Termination

AskAsterra may temporarily restrict an account where there are reasonable grounds to suspect:

• fraud;
• chargeback abuse;
• payment circumvention;
• exploitation of technical errors;
• automated attacks;
• advertising reward abuse;
• referral abuse;
• material violation of these Terms.

Permanent termination may be used for serious or repeated violations.

Where appropriate, users may contact support regarding an account restriction.

36. Third-Party Services

AskAsterra depends on third-party services that may include:

• Apple;
• Google;
• cloud infrastructure providers;
• AI service providers;
• advertising networks;
• analytics providers;
• technical service providers.

AskAsterra does not control the independent operation of these third-party services.

Their own terms and privacy policies may apply to their processing and services.

37. Service Availability

We aim to keep AskAsterra available and operational, but continuous or error-free availability is not guaranteed.

The Service may become temporarily unavailable because of:

• maintenance;
• application updates;
• technical errors;
• infrastructure failures;
• third-party provider failures;
• Apple or Google service interruptions;
• network problems;
• denial-of-service attacks;
• circumstances outside the reasonable control of the Operator.

38. Changes to AskAsterra

AskAsterra is an evolving product.

The Operator may:

• introduce new functionality;
• modify existing functionality;
• discontinue outdated functionality;
• modify the user interface;
• modify future usage limits;
• modify credit requirements for future transactions;
• introduce new subscription plans;
• modify future product offerings.

Such changes will not retroactively cancel completed purchases where doing so would violate applicable law.

39. Disclaimer of Warranties

To the maximum extent permitted by applicable law, AskAsterra is provided on an "as is" and "as available" basis.

The Operator does not guarantee:

• absolute accuracy of AI-generated content;
• accuracy of astrology forecasts;
• that Tarot interpretations or predictions will occur;
• uninterrupted application availability;
• absence of all technical errors;
• achievement of a particular personal, financial, professional, or other outcome.

Any warranties or statutory protections that cannot lawfully be excluded remain unaffected.

40. User Responsibility

You are responsible for:

• decisions you make based on information obtained through AskAsterra;
• how you use generated content;
• information included in your requests;
• ensuring that content you submit may lawfully be processed;
• activity performed through your account.

41. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator will not be liable for:

• indirect damages;
• loss of expected profits;
• loss of expected income;
• decisions based on Tarot, astrology, or other esoteric content;
• decisions based on AI-generated responses;
• failures of third-party platforms;
• temporary unavailability of third-party services.

To the maximum extent permitted by applicable law, the Operator's aggregate liability arising out of or relating to AskAsterra will not exceed the amount actually paid by the relevant user to AskAsterra during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited.

42. Responsibility for Unlawful Conduct

To the extent permitted by applicable law, a user is responsible for direct losses resulting from their proven:

• unlawful use of AskAsterra;
• fraudulent activity;
• infringement of third-party rights;
• intentional interference with AskAsterra infrastructure;
• intentional material violation of these Terms.

43. Force Majeure

The Operator will not be liable for failure or delay resulting from circumstances reasonably outside the Operator's control, including:

• natural disasters;
• war or civil unrest;
• widespread telecommunications failures;
• actions of governmental authorities;
• major infrastructure outages;
• widespread cloud service outages;
• payment platform outages;
• other comparable events beyond reasonable control.

44. Applicable Law and Consumer Rights

These Terms are governed by applicable law based on the circumstances of the relationship between the Operator and the user.

Nothing in these Terms limits mandatory consumer protections that apply to a user and cannot lawfully be excluded by agreement.

Apple and Google marketplace rules may additionally apply to purchases, subscriptions, refunds, and use of their respective platforms.

45. Dispute Resolution

Users are encouraged to contact AskAsterra support before initiating a formal dispute so that the issue may be reviewed and, where possible, resolved.

Contact:

support@askasterra.online

If a dispute cannot be resolved informally, it may be resolved through the procedures available under applicable law.

46. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

47. Changes to These Terms

These Terms may be updated as AskAsterra develops or as legal, technical, commercial, or marketplace requirements change.

The current effective date appears at the top of these Terms.

Where a change materially affects user rights or obligations, additional notice may be provided through AskAsterra.

Where applicable law requires separate consent, such consent may be requested before continued use of the affected functionality.

48. Contact

Operator: Vadym Averchenkov, individual Product: AskAsterra

Customer support:

support@askasterra.online

Privacy inquiries:

privacy@askasterra.online